Please call us for a return authorization. (917.355.0496) All items can be returned for a full refund or exchange if they are defective or don't meet your expectations. The item(s) must be returned within 7 days of receipt and will incur a 15% restocking fee. Returned items must be unused with their original packaging, without price stickers. We cannot be held responsible for goods damaged in transit. A claim should be filed with the carrier.
Please send your returns to:
85 Willow Street
Eagle Building, Studio D
New Haven, CT 06511
Please include a note in the package with your reason for the return and whether you would like a refund or exchange. If you want an exchange, include instructions for the item you are requesting.
If you return an item for refund, the credit will be processed (minus the shipping charge) within one week of our receipt of the item.
We will send exchanges within a week as well.
For merchandise returned after 7 days, a credit will be issued for future purchases.
Shipping is a non-refundable charge.
One-of-a-kind items are final sale.
There is a $250 opening order minimum and a $150 reorder minimum. Orders can also be placed via email or phone. See above for contact info.
This privacy notice discloses the privacy practices for kusastudio.com. This privacy notice applies solely to information collected by this website.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us from direct contact from you. We will not sell or rent this information to anyone.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for "https" at the beginning of the address of our web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Kusa Studio does not knowingly use "cookies" on this site but our website host, Wix.com does. However, we have no access to or control over these cookies. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.